Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary depending on your location. You will receive tracking details once your order ships.

How do I track my order?

Once your order ships, you will receive an email with tracking information. You can also visit our Track Your Order page anytime.

Do you offer free shipping?

Yes — we offer free shipping on orders over $70.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee. If your order is not the right fit, contact us within 30 days of delivery and our support team will help with the next steps.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and a photo of the item. We will make it right.

Products

Are your products easy to use at home?

Yes — all of our wellness and fitness products are designed for simple, practical use at home, at work, or on the go. Each product includes user instructions.

What's included with my order?

Each product listing includes a full list of what's in the box. Most products include the main unit, a charging cable or power accessory where applicable, and user instructions.

Support

How do I contact customer support?

Use our Contact Us page or reach out via our support email. We aim to respond within 1–2 business days.

What are your support hours?

Our team monitors inquiries regularly. Please allow 1–2 business days for a reply and include your order number for faster assistance.